365jl's Privacy Policy
This policy clearly explains how your personal information is collected, used, and kept secure.
Introduction & Scope of Application
365jl ("we", "us", or "the platform") provides a safe, transparent, and responsible online betting and casino service for users in Bangladesh. We place the highest importance on the privacy of our users.
This privacy policy explains what information is collected from you during registration, login, sports betting, casino gaming, or use of any service on the 365jl platform, how that information is processed, and what your rights are.
This policy applies to all 365jl services, including our website, mobile platform, and customer support channels. By using these services, you are considered to have agreed to the terms described in this policy.
If you do not agree with any part of this policy, please refrain from using our platform's services and contact our support team.
What Information We Collect
365jl may collect the following categories of information:
a) Identity & Account Information
When you open an account or log in to 365jl, we collect your name, date of birth, verification information related to your national ID or passport, email address, phone number, and preferred language. This information is essential for age verification, as 365jl provides services only to users aged 21 and above.
b) Financial & Transaction Information
To process deposits and withdrawals, we collect details of your payment method. Supported methods on 365jl include bKash, Nagad, Rocket, and bank transfer. Payment information is transmitted securely via SSL encryption.
c) Usage & Activity Information
Information about your activity on the platform — such as which games you played, betting history, session duration, and usage patterns — is used to improve our service quality and ensure responsible gaming.
d) Device & Technical Information
- IP address and approximate location
- Browser type and version
- Device type and operating system
- Cookies and session data
- Referral source (how you arrived at our site)
e) Communication Information
When you contact our support team via live chat or email, the content of that communication may be recorded — for the purpose of ensuring service quality and assisting with dispute resolution.
Purpose of Data Collection
365jl uses your information for the following purposes:
- Creating and managing accounts and verifying user identity
- Processing financial transactions and maintaining transaction history
- Preventing fraud and ensuring platform security
- Monitoring and enforcing responsible gaming policies
- Age verification and preventing access by minors
- Providing customer support services and resolving complaints
- Improving platform performance and refining the user experience
- Fulfilling legal obligations and meeting regulatory requirements
- Informing you about relevant promotional content and offers (based on your consent)
Information Sharing & Disclosure
365jl does not sell or rent your personal information to third parties. However, limited information sharing may occur in the following circumstances:
Service Provider Partners
We work with trusted technology and payment partners to operate specific services. These partners receive only the information necessary for their designated tasks and are contractually obligated to maintain our privacy standards.
Legal Obligations
Upon request from a competent court, government authority, or legal process, we may be required to provide information in accordance with applicable law. In such cases, we will disclose only as much information as is legally required.
Fraud Prevention & Security
If suspected fraud, money laundering, or other illegal activity is detected, information may be disclosed to the relevant authorities as necessary.
Business Transfers
In the event of a merger, acquisition, or asset transfer, user data may be transferred. Should such a change occur, we will notify you in a timely manner.
In all circumstances, we share information only with third parties who maintain equivalent privacy protection standards.
Cookies & Tracking Technologies
365jl uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functionality Cookies: Used to remember your language preference and other settings.
- Analytics Cookies: Help us understand platform usage patterns and improve our services.
You can disable cookies by changing your browser settings. However, this may limit some features of the platform.
Data Retention Period
365jl retains your personal information for as long as it is needed for the purposes described in this policy, or for as long as a legal requirement exists.
- Information for active accounts is retained for as long as the account remains active.
- Transaction and financial records are retained within legal limits even after an account is closed or deactivated.
- Once the need has passed, data is securely deleted or anonymized.
Your Privacy Rights
Every user of 365jl enjoys the following rights. Contact our support team to exercise these rights.
Data Security Measures
365jl has implemented industry-standard technical and organizational security measures to keep your personal information protected:
- All data transmissions are secured by SSL/TLS encryption
- Payment information is stored and transmitted in accordance with the highest security standards
- Access to sensitive information is limited to authorized personnel only
- Regular security audits and vulnerability assessments are conducted
- Automated monitoring systems to detect suspicious activity
- Rapid response procedures are in place for data breach incidents
However, complete security cannot be guaranteed for information transmitted over the internet. It is your responsibility to keep your password confidential and to notify us immediately if you suspect unauthorized access.
Protection of Minors
365jl is an adults-only platform and operates exclusively for users aged 21 and above. We do not knowingly collect any personal information from minors.
An age verification process is conducted at the time of account registration. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.
If you believe a minor is using our platform, please notify our support team.
International Data Transfers
365jl primarily serves users in Bangladesh. However, due to the requirements of our technology infrastructure, some data may be stored or processed on servers located in other countries.
In such cases, we ensure that transferred data receives protection equivalent to this privacy policy and that relevant international standards are followed.
Policy Changes & Updates
365jl reserves the right to modify or update this privacy policy at any time. For significant changes, we will notify you in the following ways:
- By displaying a notice on the platform
- By sending a message to your registered email address
- By updating the "Last Updated" date at the top of this page
Continued use of the platform after any changes will be considered as your agreement to the updated policy. You are therefore advised to visit this page regularly.
Contact Regarding Privacy
If you have any questions about this privacy policy, wish to access or correct your information, or want to exercise your privacy rights, please contact our support team. We provide assistance in both Bengali and English.